Since the first day of our operation, we've differentiated ourselves as a high quality provider. As a result, our education partners often find that they don't have to waste their resources in checking and verifying our applications. They also find that we keep a much higher than industry average conversion rate, which definitely save them time on offers that may never turn into enrollments.
We control the quality throughout our business.
We employ and retain a high quality team.
We only hire people with excellent education background, customer oriented mindset, and great passion to the education services. Our employees are graduates from top universities in China and overseas, over 50% of them have overseas study or work experience.
We provide continuous training and career development pathway to our employee
We believe counseling is a key step for quality control.
We believe a study plan that suits the student is the best one. We help the students work through different options and finally, recommend the most suitable solution. Therefore, we enjoy a reputation of very good conversion rate of our applications, and the institutions often find that A&A students are the right students for them.
We only present complete and genuine applications.
We treat every application carefully, and conduct bona-fide check on them. This is part of the reason that A&A has over 99.5% of visa approval rate for since 1999.
We establish work process and standard throughout our operations.
We have well established quality control process from counseling, admission to visa application services and network support. Each process that has impact on our service quality is put in writing, with detailed description, flow chart, expected standard and ownership. Every employee who starts a new position must complete training on job related process, and we measure our employees' performance following these work standard.
